FAQ

Frequently asked questions

 

 

How do I book a holiday villa?

Once a suitable villa has been found, you can either book the villa directly from the section “Book now” or send a separate inquiry to us. We answer the queries within 24 hours. You can pay for the villa conveniently at our booking service or by invoice.

 

What happens when I have booked the villa?

For online reservations, you either pay a prepayment (30 %) or the full amount at once. Once your payment has been processed, we will provide you with driving directions and key access information as well as other relevant information by email.

How can I pay for a villa rental?

The bill can be paid by bank transfer to our AuroraCottage bank account or at our booking site where you can find several online payment options including credit card.

Changeover day and villa delivery on weekdays

The changeover day is usually Saturday. The shortest reservation period in the high season is one week (from Saturday to Saturday). Check-in time is at 16.00 (4 pm) and check-out time is at 10.00 (10 am).

Can I rent a villa for a weekend?

Yes, you can. During the summer and autumn, rates are lower. You can get a comfortable villa for a weekend at a discounted rate. You can also book additional nights for your weekend bookings according to your needs!

How many people are allowed to stay in the villa? Can the size of the group change?

Villas may be used up to the number of persons indicated in the destination description as
the number of beds or what we have agreed when the booking is done. Bringing own tent or trailer in our property is prohibited
without any special permission. If the number of tenants will change during the rental period, you need to agree on this
with AuroraCottage before your stay.

What is the check-in and check-out time?

The check-in time is at 4 pm unless otherwise mentioned in the booking confirmation or destination description. If there is a problem with the arrival time (for example, flight schedules don’t walk hand to hand with arriving time and departure time) please contact our customer service.

The check-out time is usually at 10 am. Keys will be handed over at the agreed location which will be informed by e-mail. Subject-specific exceptions may exist and these are informed in the destination description.

Where do I get the key of the villa?

We will provide you all the necessary information about the villa and the keys when we receive the prepayment.

What do I need to bring with me?

The villas have basic dishes for cooking and dining. Electricity and firewood are also included in the rental price. Please bring linen and towels if you have not rented them separately. Linens are conveniently provided through our rental.

Is the sauna wood-heated?

Most often, the saunas are electrically heated. If the sauna has a wood stove, it is mentioned in the description of the villa.

Does the villa have a possibility for a barbeque?

If the villa has a barbecue grill, it is mentioned in the description of the villa. Please note that they may not be available during winter time. If there is no mention of the grill, the villa is unlikely to have a barbecue at all.

Can I bring a pet to the villa?

You can bring pets to those villas where it is allowed. In the target description, the word “pets allowed” is indicated. When making a reservation, you will need to indicate your pet’s arrival at the resort. If you have more pets with you, you need to contact AuroraCottage
customer service. Remember to remove the pet’s hair from the furniture and the junkies from the yard before leaving. Also, make sure that the pet does not cause any damage to the villa or yard. The customer is liable for all damages caused by the pet directly to the owner.

Tip: Protect your seat textiles so that textiles are not damaged and hair removal is easier.

Who should I contact when I have a problem?

Do not let your holiday go wrong because of a deficiency or fault that the landlord can repair in a moment. Please contact the property manager/key service/Auroracottage without delay. If there is a problem with the cleaning or key service, please contact the key service directly. If you have problems/questions about program services, please contact the program service entrepreneur directly.

What do I do when I have finished my holiday, do I clean the villa by myself?

You can enjoy your vacation until the end of the holiday without end-of- stay cleaning. Final
cleaning is included in the price.

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+358 45 787 416 02

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