FAQ

The changeover days during the winter high season are usually Friday, Saturday or Sunday. The shortest reservation period in high season is one week. You can use the search function to find the suitable cabins for your needs or check the availabaility calendar of the cabin to find out the allowed arrival days.

During low season it is more flexible and you can rent shorter periods as well. The minimum rental time is usually 3 nights.

If you are interested in renting a cottage for a longer period, please contact us by email.

During low season the minimum rental time is 3 nights. During the winter high season the minimum rental time is 7 nights.

Final cleaning is always included in our prices so you can enjoy your vacations until the last minute.

You can pay online with several online payment options including credit card. Paytrail Oyj (2122839-7) operates as the payment intermediary service provider in cooperation with Finnish banks and credit institutions. Depending on the rental start time, you either pay a deposit of 30 % or the entire amount at once. The payment methods are:

If you wish to pay with bank transfer, please send us an email.

You will receive an invoice for the possible final amount by email appr. 7 weeks before the start of the rental. You can pay the balance in our online service or by bank transfer.

To confirm the reservation, you either pay a deposit (30 %) or the full amount at once depending on the rental start time. The final amount is due appr. 7 weeks before the rental start date. We will send an email with the link to pay the balance as well as an invoice.

You can see the exact check-in and check-out times in the description text of the cottage and you will also receive them by e-mail after your reservation. Most cottages have an arrival time of earliest 16:00 and a departure time of latest 10:00.

During high season (weeks 51-17), unfortunately, we cannot offer early check-in or late check-out due to tight cleaning schedules. If the cabin has a key service, you can ask the key service in case the cabin has already been cleaned. You can also leave your luggage to the key service for storage on arrival or on departure.

During low season (weeks 18-50) early check-in or late check-out can be agreed upon. Please contact us at info@auroracottage.com for more information.

What can I do while waiting to check in or after checking out?

If you arrive by car train, please note that it takes time to unload the cars, and the arrival time at Ylläs is normally approx. 1.5 hours after the train’s arrival. Have a long lunch, go outside to enjoy the fresh air or do the grocery shopping while waiting. If you want to relax after or before traveling, take some time for yourself in the spa or gym. At Ylläs, you can also rent a day room for an affordable price.

Once your booking has been confirmed we will provide more detailed information on your stay at the cottage. Our cabins have either key boxes, smart locks or they use a key service. If the keys should be picked up at a key service, we will send you detailed information about the key service. If you cannot pick up the keys within the opening hours of the key service, please inform the key service so that they can prepare for your arrival.

If the cabin has a key box or a smart lock, you will receive instructions and a pin code a couple of days before the start of the reservation.

Towels and bed linens are usually not included, with a few exceptions. Please read through the cabin description. You can buy a linen set for 30-35 €/person (price varies by cabin) while making the online reservation. The linen set includes a sheet, a duvet cover, a pillowcase, a bath towel, and a hand towel. Linen sets can usually be found stacked on the bed upon your arrival.

Optionally you can bring your own linen. The cabin has duvets (single size 150×200) and pillows for the maximum number of people. Please note that sheets, duvet covers and pillowcases must always be used in the beds. If you later want to add linen sets to your reservation, please contact us at info@auroracottage.com.

You can get more information about the amenities of the cabins in the description of the cabin. In all our cottages you will find basic dishes and equipment for cooking and eating, as well as dish towels. There are a few rolls of toilet paper and one roll of kitchen paper to manage the first days. If you’re going for a week, please take toilet paper and kitchen paper with you.

Pack bed linen and towels if you have not rented them separately or if they are not included in the price. The duvets are standard size, 150 x 200. Please note that sheets, duvet covers and pillowcases must always be used in the beds.  We also recommend taking a seat cover for the sauna to reduce disposable consumption.

You can often find spices, salt, and sugar, laundry detergent, coffee maker filter paper, and other items, but we recommend that you first check the situation at the cottage. Please note that spices, filter papers, detergents, soaps, shower gels, shampoos, toilet paper, and kitchen paper are not included in the rental price. For children, there is a travel cot, a high chair and a potty, if this is stated in the cottage’s description. Electricity, water and firewood are always included in the rental price.

According to our rental conditions, charging an electric car or a hybrid car is only allowed if it is mentioned in the description or in the amenities of the cabin. A charging fee may be applied which should be paid upon booking, see cabin’s Extras. If the payment has not been made, please send a message to us. There may be restrictions on charging from the socket, see cabin’s description.

Arcticles offers premium winter clothing sets for rent directly from Kittilä airport. As our customer, you will receive a 12 % discount with the code AuroraCottage when booking online at arcticles.fi. Arcticles is always open on appointment (pre-reservations) during the winter season from November to April. Make a booking online, and your clothing set will be waiting for you on arrival. Clothing sets are subject to availability. Terms and conditions apply.