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FAQ

Frequently asked questions
 

 

Booking

How can I make a booking?

Once a suitable cottage has been found, you can either book it directly online or send an inquiry to us. You can pay conveniently at our booking service or by invoice.

 

What are the changeover days?

The changeover days during the winter high season are usually Friday, Saturday or Sunday. The shortest reservation period in high season is one week. You can use the search function to find the suitable cabins for your needs or check the availabaility calendar of the cabin to find out the allowed arrival days.

During low season it is more flexible and you can rent shorter periods as well. The minimum rental time is usually 3 nights.

If you are interested in renting a cottage for a longer period, please contact us by email.

Can I rent a cabin just for a weekend?

During low season the minimum rental time is 3 nights. During the winter high season the minimum rental time is 7 nights.

How many people are allowed to stay in the cottage?

Our cabins may be used up to the number of persons indicated in the cabin’s description. The number of persons consists of the total number of beds (beds+ spare beds). Please take into account that if the cabin has more than one spare bed, the cabin may feel a bit cramped with the full number of people.

An additional fee of € 250 will be charged per each additional person who has not been informed to AuroraCottage in advance. If the the number of tenants will change in the middle of the rental period, please agree on this in advance with AuroraCottage.

Is final cleaning included?

Final cleaning is always included in our prices so you can enjoy your vacations until the last minute.

Can I bring a pet with me?

Pets are welcome to those villas where it is mentioned in the description that bringing pets is allowed. As a customer, you are liable to inform us if a pet is traveling with you. An additional fee of 50 € will be charged for each pet up to two pets. The fee covers the cleaning expenses.

Please read the cabin folder for more information about pets at the cabin. Remember to cover the furniture with a blanket so that the cleaning will be easier. Please collect the droppings from the yard before leaving. Also, make sure that the pet does not cause any damage to the cabin or yard. All damages caused by the pet are compensated directly to the owner.

Payment

What are the payment methods?

You can pay online with several online payment options including credit card. Paytrail Oyj (2122839-7) operates as the payment intermediary service provider in cooperation with Finnish banks and credit institutions. Depending on the rental start time, you either pay a deposit of 30 % or the entire amount at once. The payment methods are:

If you wish to pay with bank transfer, please send us an email.

You will receive an invoice for the possible final amount by email appr. 7 weeks before the start of the rental. You can pay the balance in our online service or by bank transfer.

Online payment failed. What do I do?
Sometimes the payment fails for some reason. In card payments, the reason may be an expired payment card or incorrectly entered card information. Also check the balance of your bank or credit account and the daily usage limit. If you are trying to pay as a company account, please also select a company account in the online bank. For international payments, it can also be good to check the country or area restrictions of the payment card. If you have problems with credit card payment, please contact the card issuer directly or try another payment method.
When is the due date for the final amount?

To confirm the reservation, you either pay a deposit (30 %) or the full amount at once depending on the rental start time. The final amount is due appr. 7 weeks before the rental start date. We will send an email with the link to pay the balance as well as an invoice.

Arrival and departure

What is the check-in and check-out time?

You can see the exact check-in and check-out times in the description text of the cottage and you will also receive them by e-mail after your reservation. Most cottages have an arrival time of earliest 16:00 and a departure time of latest 10:00.

Is early check-in or late check-out possible?

During high season (weeks 51-17), unfortunately, we cannot offer early check-in or late check-out due to tight cleaning schedules. If the cabin has a key service, you can ask the key service in case the cabin has already been cleaned. You can also leave your luggage to the key service for storage on arrival or on departure.

During low season (weeks 18-50) early check-in or late check-out can be agreed upon. Please contact us at info@auroracottage.com for more information.

What can I do while waiting to check in or after checking out?

If you arrive by car train, please note that it takes time to unload the cars, and the arrival time at Ylläs is normally approx. 1.5 hours after the train’s arrival. Have a long lunch, go outside to enjoy the fresh air or do the grocery shopping while waiting. If you want to relax after or before traveling, take some time for yourself in the spa or gym. At Ylläs, you can also rent a day room for an affordable price.

 

Where do I get the key?

Once your booking has been confirmed we will provide more detailed information on your stay at the cottage. Our cabins have either key boxes, smart locks or they use a key service. If the keys should be picked up at a key service, we will send you detailed information about the key service. If you cannot pick up the keys within the opening hours of the key service, please inform the key service so that they can prepare for your arrival.

If the cabin has a key box or a smart lock, you will receive instructions and a pin code a couple of days before the start of the reservation.

Cabin amenities

Are towels and bed linens included?

Towels and bed linens are usually not included, with a few exceptions. Please read through the cabin description. You can buy a linen set for 30-35 €/person (price varies by cabin) while making the online reservation. The linen set includes a sheet, a duvet cover, a pillowcase, a bath towel, and a hand towel. Linen sets can usually be found stacked on the bed upon your arrival.

Optionally you can bring your own linen. The cabin has duvets (single size 150×200) and pillows for the maximum number of people. Please note that sheets, duvet covers and pillowcases must always be used in the beds. If you later want to add linen sets to your reservation, please contact us at info@auroracottage.com.

What should I bring with me?

You can get more information about the amenities of the cabins in the description of the cabin. In all our cottages you will find basic dishes and equipment for cooking and eating, as well as dish towels. There are a few rolls of toilet paper and one roll of kitchen paper to manage the first days. If you’re going for a week, please take toilet paper and kitchen paper with you.

Pack bed linen and towels if you have not rented them separately or if they are not included in the price. The duvets are standard size, 150 x 200. Please note that sheets, duvet covers and pillowcases must always be used in the beds.  We also recommend taking a seat cover for the sauna to reduce disposable consumption.

You can often find spices, salt, and sugar, laundry detergent, coffee maker filter paper, and other items, but we recommend that you first check the situation at the cottage. Please note that spices, filter papers, detergents, soaps, shower gels, shampoos, toilet paper, and kitchen paper are not included in the rental price. For children, there is a travel cot, a high chair and a potty, if this is stated in the cottage’s description. Electricity, water and firewood are always included in the rental price.

Can I charge an electric vehicle at the rental cabin?

According to our rental conditions, charging an electric car or a hybrid car is only allowed if it is mentioned in the description or in the amenities of the cabin. A charging fee may be applied which should be paid upon booking, see cabin’s Extras. If the payment has not been made, please send a message to us. There may be restrictions on charging from the socket, see cabin’s description.

In Ylläs / At the cabin

Where can I rent winter clothing?

Arcticles offers premium winter clothing sets for rent directly from Kittilä airport. As our customer, you will receive a 12 % discount with the code AuroraCottage when booking online at arcticles.fi. Arcticles is always open on appointment (pre-reservations) during the winter season from November to April. Make a booking online, and your clothing set will be waiting for you on arrival. Clothing sets are subject to availability. Terms and conditions apply.

Who should I contact if I have a problem at the cabin?

Do not let your vacation be ruined because of a deficiency or fault that we can fix in a moment. In acute problems, please contact the maintenance company or cleaning service (cleaning and linen-related matters) so that the problem can be fixed as soon as possible. All essential contact information can be found in the guest folder at the cabin. If the problem is not solved that way, you can reach us by email at info@auroracottage.com or call +358 (0)41 3188 683.

Our cabins have a high utilization rate and therefore something can always wear out or is about to wear out. If you notice something not so urgent that needs to be fixed, checked or something that is lacking, please let us know at info@auroracottage.com.

AuroraCottage Oy
2939328-2

 

BOOKING INQUIRIES

info@auroracottage.com
call +358 41 3188 683
Mon - Fri 10-17
Sat 10-13

CUSTOMER SERVICE

Matters related to maintenance or cleaning are primarily handled by the property's maintenance or cleaning company, whose contact information you can find in the guest folder. If the problem cannot be solved that way, you can always reach us by email at info@auroracottage.com or by calling +358 41 3188 683.

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