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Reach out to us for any inquiries, assistance in planning your perfect stay, or if you encounter any issues during your cabin stay in Ylläs, Lapland. We’re here to help!

Opening hours (Finland time, UTC +2):
Mon-Fri 9–17
Sat 10–13

On-call Support

Facing an issue at the cabin? For any accommodation-related issues, please contact the property caretaker/maintenance first (contact information can be found in the cabin folder). If the issue is not resolved, you may reach out to AuroraCottage’s 24/7 on-call support at +358 (0)45 787 416 02. Less urgent issues can be sent via e-mail at info@auroracottage.com.

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Find Answers to Your Questions

Explore our FAQ page to find answers to common queries about our cabins, booking process, and more.

What are the changeover days?

The changeover days during the winter high season are usually Friday, Saturday or Sunday. The shortest reservation period in high season is one week. You can use the search function to find the suitable cabins for your needs or check the availabaility calendar of the cabin to find out the allowed arrival days.

During low season it is more flexible and you can rent shorter periods as well. The minimum rental time is usually 3 nights.

If you are interested in renting a cottage for a longer period, please contact us by email.

What amenities are included in the cabins?

All our cabins have fully equipped kitchens and saunas to ensure a comfortable stay.  You can get detailed information about the amenities of the cabins in the description of the cabin. In all our cottages you will find basic dishes and equipment for cooking and eating, as well as dish towels. There are a few rolls of toilet paper and one roll of kitchen paper to manage the first days. If you’re going for a week, please take toilet paper and kitchen paper with you.

Pack bed linen and towels if you have not rented them separately or if they are not included in the price. The duvets are standard size, 150 x 200. Please note that sheets, duvet covers and pillowcases must always be used in the beds.  We also recommend taking a seat cover for the sauna to reduce disposable consumption.

You can often find spices, salt, and sugar, laundry detergent, coffee maker filter paper, and other items, but we recommend that you first check the situation at the cottage. Please note that spices, filter papers, detergents, soaps, shower gels, shampoos, toilet paper, and kitchen paper are not included in the rental price. For children, there is a travel cot, a high chair and a potty, if this is stated in the cottage’s description. Electricity, water and firewood are always included in the rental price. Minimum indoor temperature in winter is 20 degrees.

What is your cancellation policy?

Cancellation fees vary depending on the timing of the cancellation.

  • If the cancellation occurs more than 6 weeks before the start of the booking, the cancellation fee is 5% of the total rent, but at least €50.
  • If the cancellation occurs 4-6 weeks before the start of the booking, the cancellation fee is 50% of the full rent.
  • If the cancellation occurs less than 4 weeks before the start of the booking, the cancellation fee is 100% of the rent.
Are towels and bed linens included?

Towels and bed linens are usually not included, with a few exceptions. Please read through the cabin description. You can buy a linen set for 30-35 €/person (price varies by cabin) while making the online reservation. The linen set includes a sheet, a duvet cover, a pillowcase, a bath towel, and a hand towel. Linen sets can usually be found stacked on the bed upon your arrival.

Optionally you can bring your own linen. The cabin has duvets (single size 150×200) and pillows for the maximum number of people. Please note that sheets, duvet covers and pillowcases must always be used in the beds. If you later want to add linen sets to your reservation, please contact us at info@auroracottage.com.

Is early check-in or late check-out possible?

During high season (weeks 51-17), unfortunately, we cannot offer early check-in or late check-out due to tight cleaning schedules. If the cabin has a key service, you can ask the key service in case the cabin has already been cleaned. You can also leave your luggage to the key service for storage on arrival or on departure.

During low season (weeks 18-50) early check-in or late check-out can be agreed upon. Please contact us at info@auroracottage.com for more information.

Need More Information?

AuroraCottage Ltd.

Business ID: 2939328-2

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Ready to Experience Lapland?

Book your stay at AuroraCottage today and immerse yourself in the serene beauty of Ylläs. Our comfy cabins await you!

AuroraCottage Oy

BOOKING INQUIRIES
info@auroracottage.com

+358 (0)45 787 416 02

Mon-Fri 9-17, Sat 10-13

CUSTOMER SERVICE

Matters related to maintenance or cleaning are primarily handled by the property's maintenance or cleaning company, whose contact information you can find in the guest folder. If the problem cannot be solved that way, you can always reach us by email at info@auroracottage.com or by calling +358 (0) 45 787 416 02.