Rental ConditionsConditions for booking, cancellations and damages
AuroraCottage adheres to the following terms and conditions for the booking and cancellation of ordered services. These terms will be binding on both parties when the customer has made a reservation. The person making the reservation must be at least 18 years of age.
The seller of the service is the owner of the accommodation and the holiday home rental agency service is provided by AuroraCottage Oy.
RESERVATION AND PAYMENT
The reservation has been officially confirmed when 100% of the rental price or 30% pre-payment is paid. The entire rental price must be paid at once if the rental period starts in less than 3 months. If the start of the rental period is more than 3 months away, 30% pre-payment is charged, and the final payment is due approximately six weeks before the start of the rental. A separate email with a link to the payment will be sent to the customer. If the balance is not paid by the due date, AuroraCottage is entitled to cancel the booking.
The customer can make a reservation either online or alternatively by email or phone. Online booking must be made at least 3 days before the desired rental time. If you want to rent a cabin at short notice, we recommend contacting us by email or phone.
Cancellations must always be made in written form (eg by email). Cancellation is seen to have taken place at the time when the notice of cancellation has been received by AuroraCottage. Cancellation policy varies depending on the time of the cancellation.
- If the rental period starts in more than 6 weeks: the cancellation fee is 5 % of the total rental price. Minimum cancellation fee is 50 €.
- If the rental period starts in 4-6 weeks: the cancellation fee is 50% of the full rent
- If the rental period starts in less than 4 weeks: the cancellation costs are 100% of the total rent
The customer has the right to receive 50 % of the sum paid (or at least 50 €) if the cancellation is due to the fact that the person or the person living in the same party becomes seriously ill, falls into a serious accident or dies. The above event must be proven in a reliable manner (eg a medical certificate). If the cancellation is made during the stay, the customer will not receive any refund. In case of illness, it is advisable to take out travel insurance.
AURORACOTTAGE’S RIGHT TO CANCEL
In the case of an unexpected obstacle, so called force majeure, AuroraCottage can cancel the reservation. In that case, the customer is entitled to the full refund of the rent. AuroraCottage has the right to cancel the reservation also in a situation where payment is not paid on time.
Driving directions and key contact information are sent to the email address provided at the time of booking. The key must be retrieved from the key service whose contact information is given by email. If the customer loses the key, he or she is liable to pay for the cost of new locks. If the key service has to come to open the door during the stay, the customer is required to pay for the door opening to the key service.
CHECK-IN AND CHECK-OUT
The exact check-in and check-out times are mentioned in the description text of the cottage and are also sent by e-mail after the reservation.
STAYING AT THE DESTINATION
The final cleaning included in the rental price does not include washing and putting away the dishes or taking out the trash. Food must be taken away or thrown in the trash. Empty bottles and cans should be taken away and the furniture should be put back in place. If the cottage requires additional cleaning in addition to the normal cleaning, the customer may be charged an additional cleaning fee.
Smoking is forbidden in all AuroraCottage’s cottages. In case of smoking, a cleaning fee of 500 € will be charged.
Pets are only allowed in cottages where it is specifically mentioned (see cottage description). Pets have to be mentioned when the booking is made. The pet fee is 50 € / stay. If the pet has not been mentioned in the booking, the pet fee will be tripled. The customer is responsible for collecting the pet’s droppings from the cottage area.
Charging an electric car or a hybrid car is only allowed if it is mentioned in the description or in the amenities of the cabin. A charging fee may be applied which should be paid upon booking, see cabin’s Extras. Charging is allowed only for cabin clients. There may be restrictions on charging from the socket, see cabin’s description.
Tents, hot tubs and caravans
Tents and caravans, or the use of rented equipment such as hot tubs, are not permitted at the site of the destination without the owner’s permission.
The accommodation and its movables will be checked after each rental. The customer is liable to compensate the cottage owner directly for damages caused to the accommodation or its movables.
Matters related to maintenance or cleaning are primarily handled by the property's maintenance or cleaning company, whose contact information you can find in the guest folder. If the problem cannot be solved that way, you can always reach us by email at firstname.lastname@example.org or by calling +358 41 3188 683.