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Rental Conditions

Conditions for booking, cancellations and damages

AuroraCottage Oy adheres to the following terms for ordering, booking, and canceling accommodation services. These terms become binding for both parties when the person making the reservation (hereinafter referred to as the “Customer”) has made a reservation with AuroraCottage Oy (hereinafter referred to as “AuroraCottage”) and has paid either the advance payment or the entire rental price at once. The seller of the service is the owner of the accommodation (hereinafter referred to as the “Seller”), and the rental service of the accommodation (hereinafter referred to as the “Accommodation”) is mediated by AuroraCottage. The subleasing of the Accommodation is prohibited.

RESERVATION AND PAYMENT

The Customer must be of legal age (18 years old or older). Reservations can be made either through the online service or alternatively by email or phone. Reservations through the online service must be made at least one day before the desired rental period.

The reservation is confirmed when 100% of the accommodation price or a 30% deposit has been paid. The entire rental price must be paid in full if there are less than 50 days until the start of the reservation. If there are more than 50 days until the start of the reservation, a 30% deposit must be paid, and the remaining balance approximately six weeks before the start of the reservation. An email with a payment link and invoice will be sent for the remaining balance. If the remaining balance is not paid by the due date, despite a payment reminder, AuroraCottage has the right to cancel the reservation.

Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

CANCELLATIONS

The following cancellation terms apply unless otherwise agreed in writing at the time of booking. Cancellation must always be made in writing, e.g., by email. Cancellation is considered to have occurred at the moment the notice of cancellation has been received by AuroraCottage. Cancellation fees vary depending on the timing of the cancellation.

  • If the cancellation occurs more than 6 weeks before the start of the booking, the cancellation fee is 5% of the total rent, but at least €50.
  • If the cancellation occurs 4-6 weeks before the start of the booking, the cancellation fee is 50% of the full rent.
  • If the cancellation occurs less than 4 weeks before the start of the booking, the cancellation fee is 100% of the rent.

If the cancellation occurs during the stay, the rent paid by the Customer will not be refunded.

These cancellation terms also apply in situations where the cancellation is due to the Customer or a person living in the same household suddenly becoming ill, being involved in a serious accident, or dying. It is advisable to take out appropriate travel insurance for the entire travel party in case of sudden illness, accident, or cancellation.

AURORACOTTAGE’S RIGHT TO CANCEL

In the case of an unexpected obstacle, so called force majeure, AuroraCottage can cancel the reservation. In that case, the Customer is entitled to the full refund of the rent. AuroraCottage has the right to cancel the reservation also in a situation where payment is not paid on time.

INCORRECT PRICE INFORMATION

AuroraCottage is not bound by incorrect price information if the price is clearly erroneous. Such a situation occurs, for example, when the difference between the stated price and the actual price is significantly large or when the incorrect price can be considered exceptionally low compared to the general price level.

KEYS

Information about the Accommodation keys will be sent to the email address provided with the reservation. If the Customer loses the key, he or she is liable to pay for the cost of new locks. If the key service has to come to open the door during the stay, the Customer is required to pay for the door opening to the key service.

ARRIVAL AND DEPARTURE

The exact check-in and check-out times are mentioned in the description of the Accommodation and are also sent by e-mail after the reservation.

STAYING AT THE ACCOMMODATION

Final cleaning
The final cleaning of the Accommodation is included in the rental price. The final cleaning included in the rental price does not cover washing and putting away dishes, removing food waste and other trash to waste or recycling points, removing empty bottles and cans, or arranging furniture. If additional cleaning is required after the Customer’s departure beyond normal cleaning, an additional fee may be charged to the Customer.

Cleaning during rental period
The Customer is responsible for cleaning the Accommodation during the rental period.

Bed linen and towels
The Customer must use bed linen in the Accommodation. Bed linen and towels can be rented for an additional fee or alternatively, the Customer can bring their own bed linen and towels. In some Accommodations, bed linen and towels are included in the rental for the specified number of people.

Accommodation amenities
The rental includes the right to use the reserved Accommodation for the booked period. The rental includes normal energy costs, furniture, cooking and dining utensils, cutlery, mattresses, blankets, and pillows. Additionally, the rental includes final cleaning. In some Accommodations, bed linen and towels are included for the specified number of people, see the Accommodation description.

Number of people
The Accommodation may only be used by the number of people specified in the Accommodation description or agreed in writing at the time of booking. Parties and other events where the number of people temporarily exceeds the specified limit must be agreed upon in advance with AuroraCottage.

Smoking
Smoking is forbidden in all AuroraCottage Accommodations. In case of smoking, a cleaning fee of 500 € will be charged.

Pets
Pets are allowed only in Accommodations where it is specifically mentioned (see the Accommodation description). The presence of a pet must be reported when making the reservation by paying the pet fee. The pet fee is 50-60 € per stay per pet. For more than one pet, the fee is 100-120 € per stay. If the Customer has a pet and the pet fee has not been paid, AuroraCottage will charge the pet fee retroactively at three times the rate. The Customer is responsible for cleaning up after their pet in the yard area of the Accommodation.

EV charging
Charging an electric car or a hybrid car is only allowed if it is mentioned in the description or in the amenities of the Accommodation. A charging fee may be applied which should be paid upon booking, see Accommodation’s Extras. Charging is allowed only for the Customers of the Accommodation. There may be restrictions on charging from the socket, see Accommodation description.

Tents, hot tubs and caravans
Tents and caravans, or the use of rented equipment such as hot tubs, are not permitted at the site of the Accommodation without the Seller’s permission.

DAMAGES

The Accommodation and its movables will be checked after each rental. The Customer is liable to compensate the Seller directly for damages caused to the Accommodation or its movables.

COMMENTS AND COMPLAINTS

All comments and complaints related to the Accommodation must be addressed immediately upon their occurrence and during the reservation period either to the property’s cleaning service, maintenance company, or AuroraCottage. Efforts will be made to correct deficiencies without undue delay. If the Customer does not report observed deficiencies immediately during the rental period, the Accommodation will be considered to be in the agreed condition. Deficiencies reported only after the rental period cannot be jointly verified, and the Seller or AuroraCottage is not liable for them.

  • Comments regarding cleaning must be made immediately upon arrival or no later than the next day directly to the cleaning company so that the issue can be resolved as soon as possible. Contact information can be found in the cottage folder.
  • Comments related to the condition of the accommodation or the functionality of the equipment should be directed to the maintenance company immediately upon the appearance of the defect. Contact information can be found in the cottage folder.
  • In other cases, or if the issue is not resolved, please contact AuroraCottage.

AuroraCottage is not liable for any damage or consequences incurred by the Customer or their property resulting from unforeseeable force majeure or similar reasons (e.g., power outages, natural phenomena, animals such as mice and insects, etc.), which are not caused by AuroraCottage and the consequences of which AuroraCottage could not reasonably have prevented.

If the issue is not resolved, the Customer can file a written complaint with AuroraCottage within one month of the end of the reservation. If the Customer and AuroraCottage/Seller cannot reach an agreement, the Customer may refer the matter to the Consumer Disputes Board for resolution. Before this, the Customer is advised to contact Consumer Advicory Services. According to relevant legislation, the Consumer Disputes Board may refuse to handle a complaint if the consumer has not first contacted consumer advice.

APPLICABLE LAW AND JURISDICTION

These terms and any disputes arising from them shall be governed by Finnish legislation. The parties shall endeavor to resolve any disputes arising from this agreement through mutual negotiations. If no agreement is reached through negotiations, disputes shall be resolved in the district court of AuroraCottage’s domicile.

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AuroraCottage Oy

BOOKING INQUIRIES
info@auroracottage.com

+358 (0)45 787 416 02

Mon-Fri 9-17, Sat 10-13

CUSTOMER SERVICE

Matters related to maintenance or cleaning are primarily handled by the property's maintenance or cleaning company, whose contact information you can find in the guest folder. If the problem cannot be solved that way, you can always reach us by email at info@auroracottage.com or by calling +358 (0) 45 787 416 02.