AuroraCottage Oy adheres to the following terms for ordering, booking, and canceling accommodation services. These terms become binding for both parties when the person making the reservation (hereinafter referred to as the “Customer”) has made a reservation with AuroraCottage Oy (hereinafter referred to as “AuroraCottage”) and paid either a deposit or the full rental price. The seller of the service is the owner of the accommodation property (hereinafter referred to as the “Seller”), and the rental service for the accommodation property (hereinafter referred to as the “Accommodation”) is mediated by AuroraCottage. The subleasing of the Accommodation is prohibited.

BOOKING AND PAYMENT

The Customer must be of legal age (at least 18 years old). Reservations can be made either through the online service or alternatively via email or phone. Online reservations must be made at least 24 hours before the desired rental period begins.

A reservation is confirmed when 100% of the rental price or a 30% advance payment has been made. If there are fewer than 50 days until the reservation start date, the full rental price must be paid immediately. If there are more than 50 days until the reservation start date, a 30% deposit is required, and the remaining balance must be paid approximately six weeks before the reservation begins. An email containing a payment link and invoice will be sent for the remaining balance. If the balance is not paid by the due date, AuroraCottage reserves the right to cancel the reservation.

CANCELLATIONS

The following cancellation terms apply unless otherwise agreed in writing at the time of booking. Cancellation must always be made in writing, e.g., by email to info@auroracottage.com. A cancellation is considered effective once AuroraCottage has received the notification. Cancellation fees depend on the timing of the cancellation:

• More than 6 weeks before the reservation start date: Cancellation fee is 5% of the total rental price, with a minimum charge of 50 €.
• 4-6 weeks before the reservation start date: Cancellation fee is 50% of the total rental price.
• Less than 4 weeks before the reservation start date: Cancellation fee is 100% of the total rental price.

If a cancellation occurs during the stay, no refund will be given for the rental amount paid.

These cancellation terms also apply in cases where the cancellation is due to sudden illness, a serious accident, or death of the Customer or a member of the Customer’s household. It is recommended to obtain travel insurance that covers such unforeseen events for all members of the travel party. These terms also apply if the Customer’s trip is canceled or interrupted due to flight cancellations or similar reasons.

Cancellations resulting from global or local epidemics or pandemics (e.g., COVID-19) or related travel restrictions do not constitute a force majeure situation. For clarification, the Customer’s own decision not to use their reservation or to interrupt it due to such events or similar reasons also does not constitute a force majeure situation.

AURORACOTTAGE’S RIGHT TO CANCEL

AuroraCottage may cancel a reservation in cases of force majeure. In such situations, the Customer is entitled to a full refund of the rental price paid. AuroraCottage also reserves the right to cancel a reservation if payments related to the reservation are not made on time. If AuroraCottage must terminate the reservation due to disruptive behavior by the Customer or their guests, no refund will be given.

INCORRECT PRICE INFORMATION

AuroraCottage is not bound by incorrect price information if the price is clearly erroneous. Such situations include, for example, when there is a significant discrepancy between the stated price and the actual price or if the stated price is exceptionally low compared to the general price level. In these cases, AuroraCottage reserves the right to cancel the reservation.

KEYS

Details about the keys to the Accommodation will be sent to the email address provided during the booking process. If the Customer loses the key, they are responsible for the costs of rekeying the locks. If a key service is required to unlock the Accommodation during the stay, the Customer must pay the fee according to the key service provider’s price list.

ARRIVAL AND DEPARTURE

Exact check-in and check-out times are provided in the description of the Accommodation and in the booking confirmation email.

STAYING AT THE ACCOMMODATION

Final cleaning
The final cleaning of the Accommodation is included in the rental price unless otherwise agreed. However, the final cleaning does not include washing and putting away dishes, disposing of food waste and other trash at designated waste or recycling points, removing empty bottles and cans, or rearranging furniture. If additional cleaning beyond the standard cleaning is required after the Customer’s departure, an additional fee may be charged.

Cleaning during the stay
The Customer is responsible for cleaning the Accommodation during the rental period.

Bed linen and towels
The Customer must use bed linen in the Accommodation. Bed linen and towels can be rented for an additional fee or brought by the Customer. In some Accommodations, bed linen and towels are included in the rental price for the specified number of guests.

Accommodation amenities
The rental includes the right to use the reserved Accommodation for the booked period. The rental includes normal energy costs, furniture, cooking and dining utensils, cutlery, mattresses, duvets, and pillows. In some Accommodations, bed linen and towels are included for the specified number of people, see the Accommodation description.

Number of people
The Accommodation may only be used by the number of people specified in the Accommodation description or agreed in writing at the time of booking. If the number of occupants exceeds the agreed-upon number, an additional fee may be charged. Parties or other events that temporarily exceed the maximum occupancy must be agreed upon in advance with AuroraCottage.

Smoking
Smoking is forbidden in all AuroraCottage Accommodations. A cleaning fee of 500 € will be charged for smoking violations.

Pets
Pets are allowed only in Accommodations where it is explicitly mentioned (see the Accommodation description). The presence of a pet must be reported when making the reservation by paying the pet fee. The pet fee is 50–65 € per stay per pet. For more than one pet, the fee is 100–130 € per stay. If a pet is brought without the fee being paid, AuroraCottage reserves the right to charge the pet fee at three times the standard rate. The Customer is responsible for cleaning up after their pet on the Accommodation premises.

Electric Vehicle Charging
Charging an electric or hybrid vehicle is permitted only at properties where this is explicitly mentioned in the property description or amenities. A charging fee may apply and must be paid at the time of booking under “Extras”. Charging is permitted only for tenants of the Accommodation. There may be restrictions on socket charging, which will be detailed in the property description.

Tents, hot tubs and caravans
Placing tents, hot tubs, or caravans on the property grounds is prohibited without the Seller’s permission.

DAMAGES

The Accommodation and its furnishings are inspected after each rental. The Customer is liable for any damage caused to the Accommodation or its furnishings and must compensate the Seller directly. Any damage must be reported to AuroraCottage immediately. All guests staying at the Accommodation must have travel insurance or equivalent coverage for any damage caused to the property or its furnishings during their stay.

AuroraCottage is not responsible for damage to the Customer or their belongings resulting from unforeseen events (force majeure) or similar reasons (e.g., power outages, natural phenomena, animals such as mice and insects) that are not caused by AuroraCottage and whose consequences could not be reasonably prevented.

COMMENTS AND COMPLAINTS

All complaints regarding the Accommodation must be reported immediately during the stay to either the cleaning company, maintenance service, or AuroraCottage. Issues will be addressed promptly. Complaints made after the rental period will not be considered, as the property is deemed to have been in proper condition if issues were not reported during the rental period.

• Cleaning-related complaints must be made upon arrival or no later than the next day directly to the cleaning service. Contact information can be found in the cottage folder.
• Complaints regarding the condition of the property or the functionality of equipment must be reported to the maintenance service as soon as the issue arises. Contact information can be found in the cottage folder.
• For other cases or unresolved issues, please contact AuroraCottage.

If the Customer reports a deficiency as described above and the issue is not resolved, the Customer may submit a written complaint to AuroraCottage within one month of the reservation’s end date. If the Customer and AuroraCottage/the Seller cannot reach an agreement, the Customer may refer the matter to the Consumer Disputes Board for resolution. Before doing so, the Customer is advised to contact the Consumer Advicory Service. According to applicable legislation, the Consumer Disputes Board may decline to process a complaint if the consumer has not first contacted the Consumer Advisory Service.

APPLICABLE LAW AND DISPUTE RESOLUTION

These terms and any disputes arising from them are governed by Finnish law, excluding Finnish choice of law provisions that would lead to the application of any law other than Finnish law. The parties will strive to resolve any disputes arising from this agreement through mutual negotiations. If no agreement is reached through negotiations, disputes will be settled in the District Court of AuroraCottage’s domicile.