FAQ

If you proceed far enough in the booking process, the selected dates are reserved for 10 minutes to prevent overlapping bookings. If you exited the process or restarted it, the cabin might temporarily appear as booked. Please wait 10 minutes and try again.

During peak seasons, the minimum booking duration is 7 nights, with changeover days typically on Friday, Saturday, or Sunday.

Outside the peak season, shorter stays and weekend bookings are more flexible. The minimum rental period for online bookings is 3 nights. You can check the cabin’s availability calendar to see which dates are open for booking. If you’re interested in a long-term rental, please contact us via email or phone.

Final cleaning is included in the price at all our properties. You can fully enjoy your vacation without worrying about cleaning on departure day.

However, we kindly ask you to start the dishwasher, empty the fridge, and take out the trash and ashes. This helps make the job a little easier for our cleaning staff, who work on tight schedules 🙂 Additional instructions can be found in the cabin folder.

The separate cleaning fee varies by property, ranging from €100 to €400.

Cancellations must always be made in writing, for example, by email to info@auroracottage.com. The cancellation is considered effective once AuroraCottage has received the notification.

The cabin rental can be paid through our booking service using online banking or a credit card. For online reservations, you can either pay a 30% deposit or the full amount upfront. If there is a remaining balance, you will receive an invoice by email approximately 7 weeks before your stay. The final payment can be made via our online service or bank transfer. Accepted payment methods:

If you wish to pay with bank transfer, please send us an email.

The payment processing service is provided by Paytrail Oyj (2122839-7) in collaboration with Finnish banks and financial institutions.

You will receive an invoice for the remaining balance by email approximately 7 weeks before the start of your rental. The final amount can be paid through our online service or via bank transfer.

You can see the exact check-in and check-out times in the description text of the cottage and you will also receive them by e-mail after your reservation. For most cabins, the check-in time during the winter season is between 16:00 and 19:00, and the check-out time is between 10:00 and 12:00.

During the winter season (weeks 51-17), we unfortunately cannot always guarantee an earlier check-in time due to tight cleaning schedules. We do accept check-in requests, and our cleaning team will try to prioritize them when possible. Different cabins may have different policies, and you will receive more detailed information closer to your booking start date via a separate email. If the cabin has a key service, you can inquire about the key earlier, in case the cabin is already cleaned. Regarding check-out times during the peak season, unfortunately, we cannot offer flexibility, but you can store your belongings at the key service (if available at the cabin) before heading back.

Please note that if you arrive by train, it takes time to unload the cars, and your arrival at Ylläs is typically about 1.5 hours after the train’s arrival. Take a long lunch, a breath of fresh air, and do your grocery shopping while you wait. If you need relaxation after your journey, you can spend time at the spa or gym. You can also rent a day room at an affordable rate in Ylläs.

Outside the peak season (weeks 18-50), both check-in and check-out times can be arranged individually. In these cases, please send an inquiry to info@auroracottage.com.

Please refer to the previous section regarding “Is there flexibility with check-in times.” If your cabin has a key service, you can store your luggage at the key service and inquire about the cabin’s availability upon arrival. On your check-in day, you can use the time to enjoy lunch, do your grocery shopping, or explore the local area. If you’re looking to relax after your journey, take time for yourself at the spa or gym.

On your check-out day, consider enjoying a long lunch or dinner at a local restaurant or café, or make the most of the outdoor activities. If you don’t want to spend the whole day outside, you can visit the Luontokeskus Kellokas exhibition or enjoy the spa and gym offerings at the Spa Hotel Saaga. You can also conveniently store your luggage there. Several local hotels also offer day rooms at affordable prices. Remember to allow enough time to reach the train station or airport.

Once we have received your booking, you will receive a separate email with instructions for arriving at the cabin. The email will include addresses, contact information, and key collection or key code details. Please check your spam folder, or contact us if you haven’t received the welcome email.

We will send you additional information about the cabin keys via email once we have received your advance payment. The email will explain how to collect the keys or how to access the key box code.

• If the cabin has a key service, you will need to pick up the keys from the key service. If you cannot collect the keys during their operating hours, please inform the key service so they can prepare for your arrival.
• If the cabin has a key box, you will receive instructions and the code a few days before the start of your booking.

Check the departure time in the email you received. You must leave by the departure time unless otherwise agreed.

You can enjoy your vacation to the fullest without needing to do a final cleaning on the departure day, as final cleaning is included in the price for all our cabins. However, please take care of the following to make the cleaners’ work easier in their tight schedules:

• Dispose of all waste in the designated bins (cans, bottles, paper, trash, etc.)
• Run the dishwasher in the morning so the cleaner can place the items back clean.
• Leave the temperature settings on the heating and air conditioning as they were when you arrived. Do not turn off the heating! In winter, the minimum temperature should be 20°C.
• If you moved any furniture, please return it to its original position.
• If you rented bed linen, you can leave it piled on the bed.
• If you stayed with a pet, please clean up after it outside.
• Turn off all lights and electrical appliances, close the windows, and lock the doors when you leave.
• Remember to return the keys to the key service or key box.

If you caused any damage to the property or its contents, you are responsible and must notify us. Please send an email to info@auroracottage.com in such cases.

Towels and bed linens are usually not included, with a few exceptions. Please read through the cabin description. You can buy a linen set for 30-35 €/person (price varies by cabin) while making the online reservation. The linen set includes a sheet, a duvet cover, a pillowcase, a bath towel, and a hand towel. You can add bed linen to your order when making your online reservation or by notifying us afterward. Please make any changes at least one week before the start of your stay.

Optionally you can bring your own linen. 

The cabin’s amenities can be found in the cabin description. All our cabins include basic kitchenware and utensils for cooking and dining, and possibly dishcloths as well. A few rolls of toilet paper and household paper are provided. If you’re staying for a week, please bring extra toilet paper and household paper. Make sure to bring your own bedding and towels if you haven’t rented them separately or if they are not included in the cabin rental. Note that bed sheets, duvet covers, and pillowcases must be used on the beds. We also recommend bringing a sauna towel to reduce the need for disposable towels.

Many cabins may have spices, salt, sugar, laundry detergent, coffee filter papers, etc., but we recommend checking the cabin for these items. Keep in mind that spices, filter papers, cleaning products, soaps, shower gels, shampoos, toilet paper, and household paper are not included in the rental price. For children, you can find a travel crib, high chair, and potty if they are mentioned in the cabin description. Electricity, water, and firewood for the stove are always included in the rental price.

According to our rental conditions, charging an electric car or a hybrid car is only allowed if it is mentioned in the description or in the amenities of the cabin. A charging fee may be applied which should be paid upon booking, see cabin’s Extras. If the payment has not been made, please send a message to us. There may be restrictions on charging from the socket, see cabin’s description.

If you find that the cabin hasn’t been cleaned properly, we would appreciate it if you contact the cleaning service immediately upon arrival. You can find the cleaning service’s contact details in the cabin folder. Cleaning companies can address the issue as long as the notification is made right when you arrive at the cabin.